Trust Center

Enterprise trust for freight teams running one connected system.

OrionOS brings TMS, LMS, documents, billing, support, integrations, and customer controls into a secure operating layer for modern freight teams. Account boundaries, role permissions, audit records, vendor credentials, and support visibility stay organized around the customer account.

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Customer Protections

Controls enterprise buyers expect from a freight operating system.

AccountRole and company boundaries keep each client in its own OrionOS account.

VaultIntegration credentials use a redacted credential-vault model with administrator-visible connection status.

SLASupport tickets get ticket numbers, team notifications, status updates, and escalation tracking.

AuditRecovery reviews, quality checks, support events, vendor validations, and service records are tracked as evidence.

Security And Operations

Built for the realities of logistics software.

OrionOS includes the operational foundation enterprise teams look for: permission templates, connector setup, support operations, quality checks, recovery planning, incident communication, and customer-facing policies.

Access Control

Customer admins manage users inside their own organization. Authorized account administrators control subscription status, module gates, add-on entitlements, account setup, and support operations.

Vendor Integrations

Clients configure their own vendors through OrionOS integration setup wizards. Credentials remain account-scoped and are shown only as redacted summaries after save/test.

Data Handling

Operational records, files, billing, LMS, messages, support tickets, and integration events are structured around the customer account instead of loose app-to-app copies.

Service Health

Connector health checks, service events, recovery records, quality reviews, and service checks provide an operating trail for support and service review.

Compliance

FMCSA, OSHA, DQ files, driver training, document vault, AuditGuard, support records, and evidence packets stay close to the work they support.

AI Governance

Hey Orion is positioned as an assisted command layer with role-aware boundaries, human approval expectations, audit trail context, and access tied to purchased entitlements.

Last reviewed June 2, 2026. Contract terms, security exhibits, and vendor DPAs are confirmed through the active order form and customer agreement.