Clear commercial, privacy, support, and data handling terms for OrionOS customers.
Review the customer terms for OrionOS purchase, implementation, support, cancellation, AI assistance, data retention, vendor integrations, and product-license records. The active order form and accepted or signed agreement control the final commercial relationship.
Subscription Terms
OrionOS access is subscription-based and tied to the purchased base portal, modules, add-ons, and account users.
Portal access, module access, and add-on entitlements are activated after payment or approved account activation.
Plan details, billing cadence, and included modules are shown before subscription checkout.
Privacy And Data Use
The dedicated Privacy Notice and Data Practices page provides the notice at collection, data-category map, purposes, recipient categories, AI and precise-location flow, retention practices, and a tracked rights/appeal request form.
Customer operational records are used to provide TMS, LMS, support, billing, integrations, reporting, and account administration.
Integration credentials such as provider passwords, API tokens, client secrets, and signing secrets are retained only when an authorized administrator submits them for a connector. OrionOS encrypts those credentials in its server-side tenant vault, keeps them out of browser storage and normal API responses, and uses them only for the configured provider connection. Authorized administrators can replace or revoke a connector credential; applicable security, retention, deletion, and incident-response controls continue to apply.
Authenticated operational APIs apply tenant, role, and relationship checks. Customers should still scope each user to the minimum access needed and report any unexpected visibility.
Retention And Deletion
Operational records, billing evidence, support tickets, quality review records, and recovery records may be retained to support service, audits, dispute review, and account continuity.
Authenticated tenant administrators can create governed export, deactivation, or deletion-review requests. Individuals can submit a tracked access, correction, portability, deletion, opt-out, consent-withdrawal, or appeal request from the Privacy Notice.
Displayed recovery or readiness records are planning evidence and are not proof of a completed production restore.
Support Records
Support tickets automatically receive ticket numbers and status updates.
Support workspaces can display priority, target due dates, escalation state, and closeout notes. A displayed target is not a verified contractual response-time SLA.
The OrionOS status surface publishes approved customer communication; it is not currently driven by live service telemetry.
AI Assistance
Hey Orion is an optional paid command assistant for role-aware answers and workflow support inside OrionOS.
Authorized users review AI output before legal, safety, payroll, billing, dispatch, or compliance decisions are finalized.
AI access remains tied to subscription entitlements and customer role permissions.
Cancellation And Refunds
Cancellations, pauses, failed payments, and subscription changes are processed through subscription billing records.
Account access pauses while account records remain available for retention, reactivation, support, and final account review.
Refund terms are defined in the customer order form before purchase.
