Legal And Policies

Clear commercial, privacy, support, and data handling terms for OrionOS customers.

Review the customer terms for OrionOS purchase, implementation, support, cancellation, AI assistance, data retention, and vendor integrations. The active order form and signed agreement control the final commercial relationship.

Subscription Terms

OrionOS access is subscription-based and tied to the purchased base portal, modules, add-ons, and account users.
Portal access, module access, and add-on entitlements are activated after payment or approved account activation.
Plan details, billing cadence, and included modules are shown before subscription checkout.

Privacy And Data Use

Customer operational records are used to provide TMS, LMS, support, billing, integrations, reporting, and account administration.
Integration setup stores account-scoped, redacted configuration metadata only; OrionOS does not currently retain usable third-party secrets in the browser.
Authenticated operational APIs apply tenant, role, and relationship checks. Customers should still scope each user to the minimum access needed and report any unexpected visibility.

Retention And Deletion

Operational records, billing evidence, support tickets, quality review records, and recovery records may be retained to support service, audits, dispute review, and account continuity.
Data export is available to authenticated users within their authorized scope. Deletion and offboarding requests require review because a complete automated lifecycle is not yet available.
Displayed recovery or readiness records are planning evidence and are not proof of a completed production restore.

Support Records

Support tickets automatically receive ticket numbers and status updates.
Support workspaces can display priority, target due dates, escalation state, and closeout notes. A displayed target is not a verified contractual response-time SLA.
The OrionOS status surface publishes approved customer communication; it is not currently driven by live service telemetry.

AI Assistance

Hey Orion is an optional paid command assistant for role-aware answers and workflow support inside OrionOS.
Authorized users review AI output before legal, safety, payroll, billing, dispatch, or compliance decisions are finalized.
AI access remains tied to subscription entitlements and customer role permissions.

Cancellation And Refunds

Cancellations, pauses, failed payments, and subscription changes are processed through subscription billing records.
Account access pauses while account records remain available for retention, reactivation, support, and final account review.
Refund terms are defined in the customer order form before purchase.

Last reviewed June 2, 2026. Final terms are governed by the customer agreement and any applicable order form.