Legal And Policies

Clear commercial, privacy, support, and data handling terms for OrionOS customers.

Review the customer terms for OrionOS purchase, implementation, support, cancellation, AI assistance, data retention, and vendor integrations. The active order form and signed agreement control the final commercial relationship.

Subscription Terms

OrionOS access is subscription-based and tied to the purchased base portal, modules, add-ons, and account users.
Portal access, module access, and add-on entitlements are activated after payment or approved account activation.
Plan details, billing cadence, and included modules are shown before subscription checkout.

Privacy And Data Use

Customer operational records are used to provide TMS, LMS, support, billing, integrations, reporting, and account administration.
Credentials and vendor connection details are handled through account-scoped setup records and redacted credential summaries.
Customer data is separated from unrelated customer accounts and protected by role-based access boundaries.

Retention And Deletion

Operational records, billing evidence, support tickets, quality review records, and recovery records are retained to support service, audits, dispute review, and account continuity.
Data export and deletion requests are reviewed so active invoices, legal holds, audit records, and retention obligations are handled correctly.
Recovery targets and service continuity records are maintained to support account availability and customer service.

Support SLA

Support tickets automatically receive ticket numbers and status updates.
Support teams receive visibility into open requests, priority, SLA due dates, escalation state, and closeout notes.
Status and incident communication are published through the OrionOS status surface when customer-impacting service events occur.

AI Assistance

Hey Orion is an optional paid command assistant for role-aware answers and workflow support inside OrionOS.
Authorized users review AI output before legal, safety, payroll, billing, dispatch, or compliance decisions are finalized.
AI access remains tied to subscription entitlements and customer role permissions.

Cancellation And Refunds

Cancellations, pauses, failed payments, and subscription changes are processed through subscription billing records.
Account access pauses while account records remain available for retention, reactivation, support, and final account review.
Refund terms are defined in the customer order form before purchase.

Last reviewed June 2, 2026. Final terms are governed by the customer agreement and any applicable order form.